PetSafe ScoopFree SmartSpin Litter Box Review

Let’s be honest—cleaning litter boxes isn’t exactly anyone’s favorite activity. Whether you have a single feline companion or manage a busy multi-cat household, scooping litter feels like a task that never truly ends. That’s why self-cleaning litter boxes, like the PetSafe ScoopFree SmartSpin, have become such a game-changer.

The ScoopFree SmartSpin offers a compact, feature-rich solution for cat owners who are ready to say goodbye to the constant hassle of litter box upkeep. But does it deliver on its promises? We put it to the test to find out in both a single and multi-cat household.

9.3

Exceptional

PetSafe ScoopFree® SmartSpin™

PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box Review

The PetSafe SmartSpin is perfect for cat owners looking for a straightforward, dependable self-cleaning litter box without unnecessary extras. Its sleek and compact design makes it an excellent choice for households where space is limited. Built with both practicality and ease of use in mind, it’s a smart solution for any modern, cat-loving home.

Let’s start with some of the top features. Then we’ll dive into the pros and cons. In a rush and don’t want to read the whole post? Check out our video review!

Features

Automatic Waste Removal: The SmartSpin’s advanced self-cleaning system efficiently sifts through litter, separating waste and depositing it neatly into a designated waste compartment.
Low Entry Design: Designed with accessibility in mind, it’s perfect for senior cats, kittens, or those with mobility challenges, offering easy entry without the struggle of high sides.
Compact, Space-Saving Design: Its sleek and space-efficient structure makes it an ideal choice for smaller homes or apartments where every inch counts.
Odor Control System: Equipped with a waste drawer and carbon filter to trap and neutralize odors, keeping your home smelling fresh.
App-Controlled Convenience: Stay connected with remote monitoring and operation through an easy-to-use app, giving you real-time updates on your cat’s litter box habits no matter where you are.

Pros of the PetSafe SmartSpin Litter Box

Let’s start with a quick overview of the top pros. Then I’ll go over them in a bit more detail.

Easy Assembly
Space-saving design
Effective odor control
Good price point
Low entry for older cats and kittens
Easy monitoring with app
Outstanding customer support

Easy Assembly

Yes, full assembly is required, which might seem like a downside, but the process is surprisingly simple and straightforward. It took us about 25 minutes to assemble, including stopping to take the photos. Aside from one tricky piece (the litter catcher), putting it together is intuitive. Each part is clearly labeled with letter stickers, and the instructions are refreshingly easy to follow.

If you’re more of a visual learner, the instructions include a QR code that you can scan for a video guide to assembly.

Low Entry for Kittens and Older Cats

Some reviewers have mentioned that the entrance might still be a bit too high for older cats, as it’s about one foot off the ground. However, compared to other self-cleaning litter boxes I’ve tested (and I’m up to about six now), the PetSafe ScoopFree SmartSpin actually has the lowest entrance I’ve seen so far.

While some competitors offer ramps or steps to make it easier for senior cats to access their boxes, those add-ons tend to be pricey. A much more affordable solution is to use a small plastic step stool, like the ones you can find in the kids’ section for around $10. That’s what I’ve done in the past for my senior cat when a litter box didn’t come with its own ramp, and it worked perfectly. This simple hack can make the 12-inch jump into the SmartSpin much easier for older cats.

Space-Saving Design

The compact size of the PetSafe SmartSpin is a big win if you’re trying to save space. This unit fits easily into smaller areas without dominating the room. In fact, I’d confidently say it’s the most space-efficient automatic litter box I’ve come across. Plus, it scores extra points for style, with its sleek design and wood-colored legs that blend seamlessly into modern decor. Instead of screaming, “Hey, I’m a litter box,” it subtly whispers it.

In the comparison below, you can see just how much space the SmartSpin takes up compared to the Leo’s Loo and CatLink self-cleaning litter boxes. All three were photographed in the same spot beneath a counter, highlighting the SmartSpin’s smaller footprint.

Easy Monitoring with the App

The app lets you monitor your cat’s litter box activity, which can be incredibly useful for keeping an eye on their health. It also allows you to adjust the cleaning delay, toggle the auto-clean function on or off, and enable a child lock for the manual cleaning button—all from your phone.

Setting up the app was quick and simple, but it’s important to note that this app is different from the ScoopFree Connectivity app. If you’ve used that app in the past, don’t assume they’re the same. The SmartSpin uses a standalone app, so make sure you’re downloading the correct one.

Fair Price

One of the biggest advantages of the PetSafe ScoopFree SmartSpin is its excellent functionality at a relatively budget-friendly price. Is it the cheapest option out there? Of course not—if you’re comparing it to a basic litter pan, it’s a significant investment. However, when it comes to self-cleaning litter boxes, it’s one of the most affordable choices available, particularly from a reputable and well-established brand like PetSafe. For the features it offers and the peace of mind it provides, it delivers solid value without completely draining your wallet.

Outstanding Customer Support

One of the standout features of the PetSafe brand is its reliable and responsive customer support. When testing the SmartSpin, we reached out to their customer service team with a few questions. We were connected to a representative in under a minute—no endless hold music or frustrating wait times.

The representative was knowledgeable and helpful, answering our question about the type of litter to use (clumping only) and even offering some practical tips and tricks to encourage cats to start using the SmartSpin. These insights were invaluable and showed that PetSafe’s team is not only well-informed but also genuinely invested in making sure pet owners get the most out of their products.

It’s reassuring to know that if you run into any issues or have questions, you can count on PetSafe’s support team for quick and effective assistance.

Great Odor Control

The PetSafe SmartSpin goes above and beyond when it comes to odor control. Its enclosed waste compartment, paired with a high-quality carbon filter, works to trap and neutralize odors effectively. This means you won’t be greeted with unpleasant litter box smells whenever you walk by. As an added bonus, the unit also includes an essential oil deodorizer, offering an extra layer of freshness. The combination of these features ensures your home stays smelling clean and inviting, even in multi-cat households or smaller spaces where odors can be harder to manage.

Drawbacks

Even the best products have their drawbacks.

Full Assembly Required
Smaller Litter Tray with Limited Waste Capacity
Deodorizer Only Lasts 2 Weeks

Full Assembly Required

While the PetSafe SmartSpin is relatively easy to assemble, it does require a bit more setup compared to some competitors. If you’re hoping for a litter box you can simply pull out of the box, plug in, and use immediately, this might feel like a minor drawback.

That said, I actually appreciate the assembly aspect because it adds flexibility. Since the unit can be disassembled, it’s easy to take apart and pack up if you need to move or store it. This feature makes it not only functional but also practical for long-term use, especially for those who may relocate or need to rearrange their space.

Smaller Litter Tray

The litter area is slightly smaller than average, which could be a concern for larger cats or households with multiple cats. Additionally, the waste drawer fills up fairly quickly, especially in multi-cat situations, meaning you might need to empty it more often than you’d like.

For a single-cat household, though, this isn’t a major issue. While you might have to empty it a bit more frequently compared to some competitor models, it’s still far less work than dealing with a traditional litter pan.

Even with two cats sharing the box, it’s manageable. However, in households with three or four cats, you’ll likely need to empty the drawer more often. That said, the process is still quicker and easier than scooping—simply lift out the bag, tie it off, toss it, and replace it with a new one. It’s a straightforward solution that saves time and effort.

Deodorizer Only Lasts 2 Weeks

Another potential drawback is that the deodorizer only lasts about two weeks before needing to be replaced. At $14.95 for a pack of two, that adds up to more than $180 per year just for deodorizer refills. However, it’s worth noting that a two-week lifespan is pretty standard for most litter box deodorizers, so this expense isn’t unique to the PetSafe SmartSpin. If you’re considering another self-cleaning box, you’ll likely encounter similar ongoing costs.

Tips for Getting Your Cat to Use the Litter Box

Put it Next to Your Current Box

Place the automatic litter box unplugged beside the old litter box – make sure the area is low-traffic and away from loud noises and commotion.

Bribe Your Cat

Place toys, catnip, treats etc. near the new litter box to create positive associations with the area

Use Your Cat's Scent

Scoop ½ cup of old litter into the new litter box so the cat can catch the scent

Stick With Familiar Litter

Use the same type of litter if possible (must be clumping litter)

Be Patient

Give them time and space to make their own decision to use the litter box

Get Them Used to the Sound

Once they’ve used the litter box a few times then turn on the box to get them used to the cleaning cycle sounds

Do you need WiFi or internet for the litter box to work?

You’ll need a 2.4GHz Wi-Fi connection to set up the litter box, meaning it won’t work with just your phone’s cellular data.

Can I use any trash bag with the SmartSpin?

PetSafe states that “The bin fits trash bags designed for 1.6-gallon containers and measuring approximately 12″ x 22.8″.” While they offer liners made specifically for the litter box, you can use just about any bag that fits those dimensions.

Will it stop moving if my cat enters?

Yes. Like many modern self-cleaning litter boxes, the PetSafe ScoopFree SmartSpin features safety sensors that detect when your cat is inside, pausing the cleaning cycle until they’ve left the box.

What kind of litter can I use?

The ScoopFree SmartSpin is only compatible with clumping litter. You can’t use wood, crystals, pellets, or other types of non-clumping litters.

Conclusion

The PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box delivers impressive convenience at a reasonable price. If you’re in the market for a compact and reliable self-cleaning litter box with a low entry that’s suitable for cats of all ages, this model is a strong contender. While it does require a bit more assembly and has a smaller litter area, these are minor trade-offs for most households.

For anyone ready to escape the never-ending scoop-and-dump routine, the PetSafe SmartSpin offers a refreshing solution. It simplifies litter box maintenance, keeps your space clean, and effectively manages odors, making it a valuable addition to any cat-friendly home.

9.3